Everyone has had to deal with the problems of modern telephone companies at some time or another – bills with complicated wording, unhelpful customer assistance and just general poor service. These problems can be reduced or eliminated with virtual calling, along with offering a host of other available options that are helpful to a growing business.
How does it Work?
When a call is made, usually that call is sent through phone lines or cellphone towers, through an exchange, and then through more wires or radio waves, until it reaches you. With a virtual phone, the call is picked up by an internet server rather than an exchange, which can then provide a variety of services before sending the call to the proper line. For business, the services offered with a standard phone don’t always cut it. Hiring a separate service to set up a phone system can be costly and confusing. Virtual telecommunications simplify this process, and are much cheaper.
Connect any Existing Phone to the Line
Virtual phones require no special equipment; any phone that is in working order can be linked to a virtual calling system. There’s no need to buy a new device and there are no confusing wires and connections to set up. If you have an existing phone, of any kind, you’re ready to start. These systems work with landlines, cell phones, smart phones and even computer based telephone numbers like Skype. It’s easy to link any existing phone to a virtual system.
Direct Calls Where They Need to Go
Most virtual phone company’s offer a wide variety of services to make sure that customer can get in contact with you at all times. Many of them also offer an extended version of call forwarding. When you use this service, incoming calls are sent to one number on a list that you provide, for instance, your business number. If you don’t answer there, the service then rings your other provided contacts until it gets an answer. If there is a high volume of incoming calls to deal with, an automated service which directs the calls to the proper extension can be created easily.
Much, Much More
While specific service offers vary, there are many possibilities that make using these types of phones convenient and easy. The system can function as an inter-office exchange, be used for toll free voicemail, faxes, caller ID, or recording calls, allowing you to access all these functions from a centralized location. Many services also offer a wide choice of numbers, and allow you to base the number out of a variety of cities, even if the physical phone is not located in that particular city. This eliminates long distance charges for those who travel often.
Virtual Phones have so many time saving and useful tools available, with so much less hassle than setting up these services through conventional phone companies that they are the clear choice for many businesses. If your business’s phone service isn’t working out for you, consider going virtual for flexibility and ease of use.